LEISURE/FITNESS

Level 4 (ILM) Leadership and Management in Leisure

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Qualifications

This qualification is aimed at new and aspiring Head leisure attendants, Duty managers, Gym Managers and other middle managers in Leisure. This qualification will help you get to grips with the role, gain comprehensive business knowledge and develop the skills you need to be a Leader and Manager in Leisure at this level.

Qualification Structure

To achieve a Level 4 NVQ Diploma in Management and Leadership, learners must complete a minimum of 53 credits.

17 credits from MANDATORY UNITS
a minimum of 20 credits from GROUP 2 (OPTIONAL UNITS)
a maximum of 16 credits from GROUP 3 (OPTIONAL UNITS)

A minimum of 40 credits must be achieved through the completion of units at Level 4 or above.

Learner Entry Requirements

Learners must have the opportunity to undertake leadership and management responsibilities.

There is an element of communication (discussing, presenting, reading and writing) involved and learners should have basic skills in communication pitched at level 2

Progression Routes

This qualification provides progression onto:

Level 4 Certificate in Education

Level 4 Leading the IQA Process

Level 5 (ILM) Leadership and Management

Assessment

Coursework/Project.

Portfolio of Evidence.

Practical Demonstration/Assignment.

Professional Discussion

Units

Mandatory

Unit Title	Level	Assessment Type	Credit
Manage Personal & Professional Development	3	Coursework/Portfolio of Evidence	3
Provide Leadership & Management	4	Project/Practical Demonstration	5
Develop & Implement Operational Plan	4	Coursework/Professional Discussion	5
Develop Working Relationships with Stakeholders	4	Portfolio of evidence/ Professional Discussion	4

Optional (Group 2)

Unit Title	Level	Assessment Type	Credit
Manage Team Performance	3	Coursework/Practical Demonstration	4
Promote Equality, Diversity and Inclusion in the Workplace	3	Portfolio of Evidence/Professional Discussion	3
Manage Individuals’ Performance	3	Coursework/Practical Demonstration	4
Manage Individuals’ Development in the Workplace	3	Coursework/Practical Demonstration	3
Chair and Lead Meetings	3	Portfolio of Evidence/Practical Demonstration	3
Encourage Innovation	3	Project/Coursework	4
Manage Conflict Within a Team	3	Coursework/Professional Discussion	5
Procure Products and/or Services	3	Portfolio of Evidence/Professional Discussion	5
Implement and Maintain Business Continuity Plans and Processes	3	Portfolio of Evidence/Professional Discussion	4
Collaborate with Other Departments	3	Portfolio of Evidence/Professional Discussion	3
Support Remote or Virtual Teams	3	Project/Practical Demonstration	4
Develop and Maintain Professional Networks	4	Portfolio of Evidence/Professional Discussion	3
Encourage Learning and Development	4	Portfolio of Evidence/Project	3
Initiate and Implement Operational Change	4	Portfolio of Evidence/Professional Discussion	4
Discipline and Grievance Management	4	Portfolio of Evidence/Project	3
Manage a Tendering Process	4	Portfolio of Evidence/Professional Discussion	4
Manage Physical Resources	4	Project/Practical Demonstration	4
Manage the Impact of Work Activities on the Environment	4	Project/Professional Discussion	4
Prepare for and Support Quality Audits	4	Portfolio of Evidence/Professional Discussion	3
Conduct Quality Audits	4	Portfolio of Evidence/Professional Discussion	3
Manage a Budget	4	Portfolio of Evidence/Professional Discussion	4
Manage a Project	4	Project/Professional Discussion	7
Manage Business Risk	4	Portfolio of Evidence/Professional Discussion	6
Manage Knowledge in an Organisation	4	Portfolio of Evidence/Project	5
Recruitment, Selection and Induction Practice	4	Project/Practical Demonstration	6
Manage Redundancy and Redeployment	4	Portfolio of Evidence/Professional Discussion	6
Contribute to the Development of a Strategic Plan	5	Portfolio of Evidence/Professional Discussion	5
Design Business Processes	5	Coursework/Project.	5
Develop and Manage Collaborative Relationships with Other Organisations	5	Portfolio of evidence/ Professional Discussion	5
Optimise the Use of Technology	5	Coursework/Project	6
Manage Product and/or Service Development	5	Portfolio of evidence/ Professional Discussion	5

Optional (Group 3)

Unit Title	Level	Assessment Type	Credit
Contribute to the Improvement of Business Performance	3	Project/Portfolio of Evidence	6
Negotiate in a Business Environment	3	Coursework/Practical Demonstration	4
Resolve Customers’ Problems	3	Portfolio of Evidence/Professional Discussion	4
Resolve Customers’ Complaints	3	Portfolio of Evidence/Professional Discussion	4
Analyse Competitor Activity	3	Project/Portfolio of Evidence	3
Manage Health and Safety in Own Area of Responsibility	4	Portfolio of Evidence/Professional Discussion	5
Contribute to the Design and Development of an Information System	4	Project/Portfolio of Evidence	5
Manage Information Systems	4	Portfolio of Evidence/Professional Discussion	6
Manage Events	4	Project/Portfolio of Evidence	6
Manage Customer Service Operations	4	Portfolio of Evidence/Practical Demonstration	7
Review the Quality of Customer Service	4	Project/Portfolio of Evidence	4
Developing Sales Proposals	4	Project/Portfolio of Evidence	5

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LEISURE/FITNESS

Level 4 (ILM) Leadership and Management in Leisure

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Level 4 (ILM) Leadership and Management in Leisure