Business Support Administrator Apprenticeship

Location: Holywell town FC, CH8 7TZ

Subject: Apprenticeship

Hours: Full Time

Contract: Fixed Term

Salary: £8500 per year

MAIN PURPOSE AND SCOPE OF THE JOB:

 To support Partnership Managers within the organisation with general administrative tasks and ensure company policy and processes are adhered to.

DUTIES AND KEY RESPONSIBILITIES:

• Undertaking a wide range of office administration tasks such as scanning, filing, telephoning and photocopying
• Receiving and directing visitors in a courteous and efficient manner
• Answering general enquiries, transferring and directing phone calls around the organisation as appropriate and taking/delivering messages promptly
• Any other duties appropriate to the apprenticeship mandatory and chosen optional units (see apprentice’s portfolio)
• Confidentiality must adhered to at all times, otherwise disciplinary action will be taken
• Full training will be given
• Any other reasonable request as requested by the Line Manager

STANDARD MEASURES OF PERFORMANCE:

• Maintain relations with all existing clients/partners/stakeholders/learners with regular and clear communication ensuring all relationships remain excellent.
• Share feedback from customers and learners via specified channels and meeting structures to improve processes.
• Analysis of learner retention rates and the links to quality IAG at recruitment and enrolment.
• Regular observations of IAG at recruitment and enrolment.
• High level of teamwork and close co-operation with other departments within the organisation.
• Attend regular staff performance reviews.
• Meeting agreed information and report deadlines.

 Personal Responsibility:

• To abide by the organisation’s systems and procedures.
• Be a role model in maintaining a positive culture that embeds the organisation’s values by ensuring learners feel valued, safe and supported

Shared Team Responsibility:

• Departmental planning.
• Development of resources.
• Improvement projects within team.
• Maintain a positive working environment.

Welsh written & speaking skills:

• Desirable

*Management reserve the right to make changes to the above job description with any other duties which can be reasonably expected of this role.*